Mantra Wellington Central 4 stars

Customer review rating (ALL Rating) 3.8/5 431 reviews

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Description

Hotel extras

  • ALLSAFE certification

  • Close to local attractions

  • Fabulous dining options just moments away

  • Central City Location

  • A range of rooms available to suit each traveller's needs

Our accommodation(s)

Studio

Studio apartment

  • 2 pers. max
  • 20 / 215 sq ft
  • Bedding 1 x Double bed(s)

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Hotel location

Mantra Wellington Central

130 Victoria Street, Te Aro
6142 WELLINGTON
New Zealand

GPS:-41.291042, 174.775376

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • 100% Non Smoking Property
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  431 reviews

Customer review rating 1.5/5

Bob R. Families - Confirmed reviews ALL

Service was non existent and was a very terrible Experience will not stay at this hotel ever again . Two bedroom suit and 1 room the heater had no working parts inside just a shell and a plug to put in wall . What would have happened if I did put it in wall ??

Dear Guest, Thank you for your feedback. We sincerely apologise that your stay did not meet expectations, particularly regarding the check-in payment process, service experience, and the condition of the in-room heater. Your comments have been shared with the relevant teams for immediate review to ensure improvements are made, including guest safety and service standards. We regret the inconvenience caused and hope there may be an opportunity to better serve you in the future. Kind Regards, Mercure Wellington Central City Hotel & Apartments

Customer review rating 5.0/5

Prasan H. Couples - Confirmed reviews ALL

We arrived early morning and were pleased that our room was ready for check in. The lady at reception was very welcoming and helpful. The room was comfortable and had all the amenities we needed. The location was great and within walking distance of all attractions, restaurant, grocery stores, etc.

Dear Prasan, Thank you for taking the time to share your feedback. We’re delighted to hear you had a comfortable stay and that your room was ready upon arrival. It’s wonderful to know our reception team made you feel welcome and that you found the room well-equipped for your needs. We’re also pleased you enjoyed our central location and its convenience to nearby attractions and amenities. We hope to welcome you back again soon! Kind Regards, Mercure Wellington Central City Hotel & Apartments

Customer review rating 2.5/5

Alison C. Couples - Confirmed reviews ALL

Poor wifi, bed soft, room was small and cramped , shower head direction non-adjustable so that water sprayed directly at chest level. Poorly maintained facilities, eg walls needed painting, dank smell in corridors. Good location, however.

Dear Alison, Thank you for taking the time to share your feedback. We’re sorry to hear that several aspects of your stay did not meet expectations, including the WiFi, room condition, and bathroom facilities. Your comments regarding maintenance concerns such as wall condition, corridor odours, and the shower fitting have been shared with our maintenance and housekeeping teams for urgent review and improvement. We’re pleased to hear you did find the location convenient, and we appreciate you bringing these matters to our attention as it helps us improve the guest experience. We hope to have the opportunity to provide you with a better stay in the future. Kind Regards, Mercure Wellington Central City Hotel & Apartments

Customer review rating 4.5/5

Bhavesh P. Families - Confirmed reviews ALL

I think the drains are block and you need to unblock them especially the handbasin

Dear Bhavesh, Thank you for taking the time to share your feedback. We’re pleased you were happy with your room. We’re sorry to hear about the issue with the hand basin drain. Your comments have been passed to our maintenance team for immediate attention. We appreciate your feedback and hope to welcome you back again soon. Kind regards, Mercure Wellington Central City Hotel & Apartments

Customer review rating 3.0/5

Anias B. Business - Confirmed reviews ALL

Parking wasn't convenient to our stay, and the place didn't seem to be cleaned properly, furniture are old and not comfy.

Dear Anias, Thank you for taking the time to share your feedback. We’re pleased to hear your stay was overall not bad, though we’re sorry it did not fully meet your expectations. We apologise for the inconvenience with parking, as well as the cleanliness and comfort concerns you’ve raised. Your comments have been noted and will be shared with our team as we work to improve. We appreciate your feedback and hope to welcome you back for a better experience. Kind regards, Mercure Wellington Central City Hotel & Apartments

Other web-users rate our hotel

  • 679 reviews 9.1/10 Location
  • 806 reviews 5.8/10 Room
  • 461 reviews 8.8/10 Service
  • 60 reviews 1.9/10 WiFi
  • 417 reviews 5.1/10 Comfort
  • 250 reviews 5.4/10 Cleanliness
  • 191 reviews 2.8/10 Amenities
  • 131 reviews 3.4/10 Vibe

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